What is a pre-order? The pre-order item is an item which you have the chance to purchase in preview from the new collection or a limited edition. It means that the item is still in production when ordered and not immediately available in our warehouse. Once you run checkout it is important to verify if the product is in pre-order or not. Delivery times may vary for pre-orders.
What are the advantages of buying a pre-order item? The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse. Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.
How to fulfill a payment? Payment is required at the time of the purchase. The total amount of the order will be charged once at check-out.
Can I cancel a pre-ordered item?
Unfortunately, that isn’t possible.
Can I amend my order? Yes! It will be possible to change the sizes of the items included in the order provided availability of the sizes and, of course, before receiving the confirmation email. From this moment on, it won't be possible to apply modifications. Anyway, modifications are not guaranteed and it won't be possible to change items included in the order.
How long will it take to ship out my pre-order? Waiting times vary based on preorder dead line. Usually, there is a preorder deadline. After that deadline, you may receive your order in less than three weeks.
When a delay occurs and why? The items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur. In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible. This delays depends from our suppliers that inform us about the estimated delivery of the items but it may happen sometimes that deadlines are not respected.
Can I combine in stock and pre-order items? Absolutely yes! You can! Pre order items will separate from in stock items. As well as In stock items will be shipped immediately!
Still need help? Simply email us at Braandnewwave@gmail.com or Use our contact forms and we will do our best to find the best solution for your needs.
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